Consumer Duty
Click on the link below and enter your username and password to download the document
Members are encouraged to personalise the documents to fit their corporate style, however
no changes to the actual procedure or wordings should be made without checking with the
dCL Helpdesk on 01604 709942 – Email: helpdesk@dartcompliance.co.uk
Sample questions to establish whether your letters and other written communications are clear and understandable, to comply with outcome 3 of the consumer duty.
Used by small firms to evidence good outcomes for customers through case study illustrations of the different types of customer, the typical fees and benefits and outcomes.
Used by small firms to evidence good outcomes for customers through case study illustrations of the different types of customer, the typical fees and benefits and outcomes.
For keeping track of Value Statements
To be sent to insurers to assist in compiling your value assessments for the products you sell, as required under PROD 4.