Staff Training Presentations

Click on the link below and enter your username and password to download the document

Members are encouraged to personalise the documents to fit their corporate style, however

no changes to the actual procedure or wordings should be made without checking with the

dCL Helpdesk on 01604 709942 – Email: helpdesk@dartcompliance.co.uk

Webinar, Oct 24

Webinar, Aug 24

Webinar, Jul 24

Webinar, Apr 23

Webinar, Apr 23

Bitesize Webinar on the rules under ICOBS 2.7

Powerpoint, Summary of key points regarding the Bribery Act 2010

Powerpoint, Key Points of the rules relating to the handling of Vulnerable Customers

Powerpoint, The key points of the rules relating to Premium Finance from January 2022.

PDF, The key points of the FCA Pricing Rules from January 2022

PDF, The key points of the PROD Rules from January 2022.

Webinar on the principles and procedures of identifying and dealing with complaints.